Terms and Conditions

About Recurring Subscriptions

As a convenience to our members, all memberships except Lifetime memberships are entered into recurring billing. Also when enrolled in recurring billing, your membership pricing is locked in and will not increase upon renewal Your credit card or Paypal is re-billed automatically on the renewal date. Don't worry, you may easily opt out of recurring billing at any time by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or by visiting the "My Account" menu at the extreme top of the website and clicking "Cancel"

To cancel your recurring credit card or Paypal subscription payment, you must visit the Calm Radio "My Account" menu, which is located at the top of our website, or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . You will get an automated confirmation email after you cancel. Telephone messages on our vboicemail will not be considered a notice of cancellation.

Recurring Cancellations

To cancel your recurring billing, simply use the "My Account" menu at the extreme top of the website. You will receive a receipt for your cancellation. If notifying us by email to cancel your membership, you must notify us at least 24 hours if you wish to cancel your recurring billing before your next renewal date.

Please note there are no refunds for recurring billing once the charge has been processed.

Cancellations will only be accepted by:

  1. 24 hours before the next recurring charge
  2. by using the My Account menu at the extreme top of the website, or
  3. in writing by email and ONLY if confirmed by us in a return email to you. Keep this copy as proof.
  4. Telephone message cancellations are not accepted as proof. We do not accept cancellations by leaving a phone message.

You MUST keep a copy of any and all email correspondence regarding your cancellation as proof.

If you feel you have a billing error or discrepancy, you have 30 days from the date of the billing charge to file your dispute with us. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with the details of any concerns. We are here to help.

Refunds

We know you will love Calm Radio's Membership channels. If you are having issues connecting please email us with a descreiption of the problem. Or if abosultely necessary, we will call you. Email us your phone number, a description of the issue and an appropriate time to call, and we'll get you up and running. Often the issue is simple to fix.

We offer a 7 calendar day grace period commencing on the date of your first initial purchase. We'll give you all your money back if requested. This applies only to your first Calm Radio purchase only. Subsequent purchases, like recurring renewals or upgrades are not subject to refund.

There are no refunds on charges for recurring billing after any transactions have renewed. There are also no pro-rated refunds or credit after your initial purchase 7 day grace period. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with your request. Telephone messages will not be accepted.

Restrictions

When accessing the Calm Radio website, you will not:

  • Share your login credentials with anyone
  • Reproduce, copy or distribute any and all copyrighted materials, including music, text, artwork logos and any and all intellectual property materials.
  • Record any music (It is strictly forbidden by law and you are stealing from hard-working artists)
  • Make Calm Radio's services available to any third party over a network where it can be used by others
  • Rent, lease or sublicense any of Calm Radio's services

Violation of these policies is considered fraud and will result in immediate membership removal. We IP monitor multiple uses of your Username

Channels

We reserve the right to add and/or remove channels from our listings at any time.

Calm Radio Support Policy

We are here to help. Our friendly support is very personal and unrivalled. We'll even call you. Simply send us an email ast This e-mail address is being protected from spambots. You need JavaScript enabled to view it. and we'll work hard to fix your problem.

We respond to all emails very quickly. Please double-check that your return email address is correct. Also, check your junk mail folder. In the unlikely event you don't hear back from us in 24 hours, please email us again.

Customer Support Contact Information:

Calm Radio
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.