Calm Radio - Terms and Conditions

Calm Radio Services Overview

Listening to Calm Radio as a free user

  1. You will hear commercials and advertisements
  2. Audio quality is not available in HD audio quality
  3. Certain Calm Radio channels are not available to free listeners
  4. Multimixing Atmosphere channels is not possible
  5. Playlist content is smaller than our membership playlists

Listening to Calm Radio as a paid or subscribed member

  1. Music is completely commercial-free and without advertisements or interruptions
  2. You can also listen to music content in HD audio quality
  3. Music playlists are also larger than our free public channels
  4. Multimixing music with Atmosphere channels is available up to four additional Atmospsheres
  5. All channels are available to members without restrictions

Basic Listening Requirements to Use Calm Radio

To use the Calm Radio, you will need:

  • Working, consistent and adequate speed internet access
  • Computer or laptop with compatible internet browser,
  • And/or an app-compatible mobile device or tablet with internet service or WiFi connection to an internet service.
  • And/or compatible internet radio listed and tested under our compatible internet radios.

Any or all of the aforementioned requirements must meet the recent system and compatibility requirements for Calm Radio's streaming service, which may change from time to time.

Such system requirements are your responsibility. Consistent internet and equipment such as modem / router from your ISP or provider is also your responsibility.

Rights and Restrictions for Members

Membership Access Rights

Calm Radio offers free listening to everyone from our website, various mobile apps, internet radios and other third-party web portals and apps. Listening free to Calm Radio channels will be considered your trial of any and all Calm Radio services and your decision to purchase a Calm Radio membership.

As a member of Calm Radio you agree to our Calm Radio - Terms and Conditions set out on this page. You also agree you are entering into a binding contract with Calm Radio under these Terms and Conditions.

A purchase of a Calm Radio membership allows one single user to access our services. Additional licenses for additional users can be purchased at a substantial discount at the initial time of purchase of the primary membership.

Membership Restrictions

When accessing the Calm Radio website, you may not:

  • Share your login credentials with anyone
  • Reproduce, copy or distribute any and all copyrighted materials, including streaming music Calm Radio offers, text, artwork logos and any and all intellectual property materials.
  • Capture or record any streamed music It is strictly forbidden by copyright law.
  • Make Calm Radio's services available to any third party over a network where it can be used by others
  • Rent, lease or sublicense any of Calm Radio's services whether for profit or non-profit.

Violation of these policies is considered fraud and will result in immediate membership removal. We IP monitor multiple uses of your Username


Calm Radio's fees are defined on our Memberships page and may change at any time.

Canadian taxes will be added additionally to membership fees for residents of Canada.

Members outside of Canada may incur a small International Transaction Fee from your credit card provider. These fees are solely added by your credit card processor and associated with Calm Radio.

Recurring Billing Policy

As a convenience and membership price protection to our members, all memberships except Lifetime memberships are entered into automatic recurring billing. With automatic recurring billing, your membership fee will will never increase upon renewal, even if our listed membership prices increases. Your credit card or Paypal is re-billed automatically on the renewal date.

You may opt out or cancel your recurring billing anytime before the date of renewal by simply accessing the "My Account" menu at the extreme top of the website. You will receive a confirmation upon cancellation. To notify us by email requesting to cancel your recurring billing option, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . You must cancel your recurring billing option before the renewal. Telephone messages on our voicemail will not be accepotable not considered a notice of cancellation.

Membership recurring billing fees are not refundable once the transaction has been processed.

Cancellations will only be accepted under the following conditions or criteria:

  1. Cancellations will be accepted only before the recurring transaction has been processed
  2. You may cancel using the My Account menu at the extreme top of the website, or
  3. in writing by email and ONLY if confirmed by us in a return email confirmation to you. You must keep a copy of our email confirmation as proof.
  4. Telephone message cancellations are not accepted as proof. We do not accept cancellations by telephone.
  5. You MUST keep a copy of any and all email correspondence regarding your cancellation as proof.

If you feel you have a billing error or discrepancy, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with the details of any concerns and we will investigate. We are here to help.

Service Delivery

We make every effort to deliver our music streams flawlessly to you on a 24/7 basis. However, there are rare instances beyond our control where you might be temporarily interrupted, such as power outages, system failures.

We reserve the right to add and/or remove channels from our listings at any time

Membership Warranty

Purchase of any Calm Radio membership is on an as-is basis, without warranty and not subject to refunds.

Calm Radio Support Policy

We are here to help. We offer free email support. Send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. and we'll work hard to fix any issue within the scope of our required expertise.

Please double-check that your return email address is correct. Also, check your junk mail folder. In the unlikely event you don't hear back from us in 24 hours, please email us again.

Our support staff are humans and are expected to be patient, courteous and friendly. Issues are always solved faster when our users use patience and kindness even though an issue may be challenging to you.

When using Calm Radio's free email support, you agree to correspond with Calm Radio Support with courtesy and respect, without the use of written abuse and/or profanity. Failure to adhere to these courtesy, abuse and/or profanity guidelines may result in immediate membership termination.

Customer Support Contact Information:

Calm Radio
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